The High-Performance Quotient: Why Emotional Intelligence is the Executive Edge for 2026
TLDR: Emotional Intelligence (EI) has transitioned from a general workplace “soft skill” into a measurable Personal Mastery competency essential for high-performance leadership in 2026. This framework, titled “Emotional Intelligence: From Awareness to Action,” focuses on moving beyond theory into tactical implementation across four domains: Self-awareness, Self-management, Social Awareness, and Relationship Management. By utilizing specific tools […]
Emotional Intelligence For Salespeople: The Secret To Closing More Deals In South Africa’s Competitive Market
“IQ gets you hired, but EQ gets you promoted, and in sales, it gets you the deal.” Adapted from Daniel Goleman Meet Sarah and John. Both are sales representatives at the same company, selling the same product at the same price to similar prospects. They attend the same training sessions, use the same CRM, and […]
5 Sales Phrases That Kill Deals in South Africa (And What to Say Instead)
> “Every word you say in sales either builds trust, your close rate follows. When your words build trust, your close rate follows.” Words matter in sales. In South Africa’s relationship-driven business culture, where Ubuntu philosophy shapes how we do business, what you say and how you say it can make or break a deal. […]
Critical Conversations Training: 4 Lessons That Prove Nothing Ever Stays the Same
Spring is a season of change. It reminds us that nothing ever stays the same. Flowers bloom, routines shift, and the energy around us feels different. Yet in the workplace, change doesn’t always feel so natural. Many of us hold onto habits because they feel safe, even when those habits stop us from growing. The […]
The Importance of Planning as a Sales Professional
In today’s competitive and rapidly evolving global marketplace, sales professionals must do more than just “sell.” They must be strategic thinkers, proactive planners, and agile communicators. As borders become less relevant and international competition increases, the need for robust planning in sales has never been more critical. South African sales consultants looking to compete globally and be recognised as true B2B sales professionals must make planning an essential part of their sales process.
Measuring Emotional Intelligence – Advanced Tools & Real-Time Feedback
In the modern workplace, emotional intelligence (EI) is no longer a “nice-to-have” trait. It is a business-critical competency. As artificial intelligence (AI) advances, HR and learning and development managers are increasingly turning their attention to data-driven ways to measure and develop EI within their teams.
The Benefits of Interpersonal Skills in the Workplace
What are interpersonal skills? These are the abilities we use to interact effectively with others, such as communication, empathy, teamwork, conflict resolution, and emotional intelligence.