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Performance Management Course

  • Manage, Motivate, and Maximise Team Potential

Course Overview

The Performance Management Course equips new and emerging leaders with practical skills to boost individual and team performance. Learn to set clear expectations, motivate employees, manage underperformance, and conduct effective performance reviews. Ideal for Learning and Development teams, this course fosters a results-driven culture of accountability, engagement, and continuous improvement, empowering leaders to drive excellence across your organisation.

Course Objectives

  • 1. Apply key principles and best practices in performance management
  • 2. Set clear, measurable goals and align them with team and organisational priorities
  • 3. Motivate team members using proven techniques tailored to different drivers
  • 4. Conduct fair and effective performance reviews that inspire growth
  • 5. Address performance concerns promptly and constructively
  • 6. Cultivate a culture that values continuous development and high achievement

Course Outline

  • Define performance management and its impact on team and business outcomes
  • Understand the full performance cycle: planning, monitoring, reviewing, rewarding
  • Clarify the leader’s role in guiding, supporting, and evaluating performance
  • Align team efforts with strategic business objectives
  • Create clear expectations that define “what good looks like”
  • Use SMART goal-setting techniques to align individual and team priorities
  • Communicate goals effectively and gain commitment
  • Integrate key performance metrics into role-based objectives
  • Explore foundational motivation theories (e.g. Maslow, Herzberg)
  • Differentiate between intrinsic and extrinsic motivators
  • Tailor recognition and reward systems to your team’s unique needs
  • Build a positive, energised environment that encourages discretionary effort
  • Prepare for performance reviews with objectivity and confidence
  • Use data, documentation, and dialogue to guide the appraisal process
  • Facilitate self-reflection and peer feedback
  • Deliver feedback that is specific, developmental, and forward-focused
  • Manage difficult conversations with empathy and firmness
  • Identify early signs of underperformance and contributing factors
  • Use root cause and performance gap analysis to clarify issues
  • Develop tailored performance improvement plans (PIPs)
  • Support progress with check-ins, resources, and encouragement
  • Document interventions and escalate where necessary
  • Promote continuous learning, curiosity, and accountability
  • Encourage innovation and ownership at every level
  • Integrate KPIs and dashboards for visibility and momentum
  • Recognise excellence and address barriers to consistent performance
  • Review and refine strategies to ensure long-term sustainability
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Delivery Method

  • In-person training hosted at major city venues
  • Virtual instructor-led sessions for remote participants
  • On-site facilitation tailored to organisational needs

Boost team performance with our Performance Management Course, enroll today!

The Performance Management Course provides HR departments with a structured approach to developing leadership capabilities, improving employee accountability, and fostering a high-performance culture.

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