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Emotional Intelligence Course

  • From Awareness to Action

Course Overview

Emotional Intelligence (EI) is the foundation of effective communication, leadership, collaboration, and decision-making. This course empowers participants to better understand and manage their emotions, recognise emotional cues in others, and build strong, trust-based relationships in the workplace. With a focus on practical application, this programme equips delegates with tools to enhance self-awareness, regulate stress, improve team dynamics, and lead with empathy and influence.

Course Objectives

  • 1. Understand the key components of emotional intelligence and its role in the workplace
  • 2. Improve self-awareness and emotional self-regulation in high-pressure situations
  • 3. Build resilience and manage stress more effectively
  • 4. Recognise emotions in others and respond with empathy
  • 5. Enhance communication and conflict resolution skills through EI techniques
  • 6. Strengthen collaboration, team building, and inclusive leadership
  • 7. Apply EI strategies across customer service, sales, and leadership contexts
  • 8. Create a personal action plan to continue developing EI beyond the workshop

Course Outline

  • Define emotional intelligence and its four core domains
  • Explore how EI influences success in leadership, teams, and client relationships
  • Assess your current level of emotional intelligence
  • Understand the link between EI, productivity, and psychological safety
  • Identify emotional triggers and patterns in your professional life
  • Understand how emotional self-perception impacts choices and behaviours
  • Explore the role of self-awareness in confidence, growth, and clarity
  • Use self-assessment tools and guided reflection to build insight
  • Manage your emotions in moments of stress, tension, or pressure
  • Apply practical techniques to stay calm and focused
  • Develop emotional self-control to avoid reactive behaviour
  • Use the “ledge” technique and other tools to pause, reflect, and respond
  • Build habits that support composure and professionalism
  • Read and interpret emotional cues in clients, colleagues, and teams
  • Practise empathy as a leadership and service tool
  • Adapt communication to meet the emotional needs of others
  • Understand how culture, diversity, and inclusion intersect with emotional awareness
  • Build trust and psychological safety in team environments
  • Navigate conflict using empathy, listening, and assertive communication
  • Influence others through emotional alignment and motivational language
  • Create inclusive, high-trust environments that support collaboration
  • Role-play high-pressure conversations and interpersonal challenges
  • Apply EI techniques to customer service, sales, and client relationship management
  • Practise delivering feedback and handling difficult discussions with emotional clarity
  • Design a personal development plan for sustained EI growth and integration
Emotional Intelligence Course
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Delivery Method

  • In-person training hosted at major city venues
  • Virtual instructor-led sessions for remote participants
  • On-site facilitation tailored to organisational needs

Empower your leadership by mastering emotions, building trust, and inspiring authentic connections.

Join this transformative course today and unlock the emotional intelligence skills essential for leading confidently, reducing conflict, and building high-performing, resilient teams.

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