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Conversations That Count Course

  • Strategies for Effective Communication

Course Overview

Conversations That Count: Strategies for Effective Communication empowers professionals to elevate workplace interactions. This Effective Communication course builds essential skills in verbal, non-verbal, and emotional intelligence. Participants learn to manage day-to-day check-ins and tough conversations with confidence and authenticity. Whether leading teams or working cross-functionally, this program enhances clarity, active listening, and the ability to foster meaningful dialogue—critical elements for leadership success in today’s dynamic business environment.

Course Objectives

  • 1. Understand the core principles and dynamics of effective communication
  • 2. Practise active listening to build trust, rapport, and mutual understanding
  • 3. Express thoughts and emotions assertively while remaining respectful
  • 4. Identify and navigate common barriers to communication
  • 5. Ask powerful, purposeful questions that deepen dialogue
  • 6. Manage high-stakes or emotionally charged conversations with confidence
  • 7. Use body language and non-verbal signals to reinforce verbal messages
  • 8. Apply persuasive techniques and influence strategies to shape outcomes

Course Outline

  • Define interpersonal communication and why it’s foundational to leadership and collaboration
  • Understand the communication process, including sender-receiver dynamics
  • Explore how self-concept, perception, and self-disclosure shape connection
  • Learn the building blocks of impactful verbal communication
  • Practise strategies to build rapport quickly and authentically
  • Adapt communication style based on context and audience
  • Use tone, language, and clarity to ensure your message lands
  • Master techniques for focused, empathetic listening
  • Use the A-C-C-S model (Affirm / Clarify / Confirm / Summarise)
  • Build listening habits that prevent miscommunication and reduce tension
  • Formulate questions that deepen understanding and open dialogue
  • Use open vs. closed-ended questions strategically
  • Apply the “three layers of questions” to move conversations forward
  • Recognise and regulate your emotional responses
  • Increase empathy and emotional awareness during conversations
  • Deliver and receive honest feedback without triggering defensiveness
  • Understand how facial expressions, gestures, and body language affect trust
  • Align non-verbal behaviours with spoken messages
  • Interpret others’ cues to strengthen understanding and rapport
  • Identify common interpersonal communication obstacles
  • Learn techniques to defuse conflict and reduce misunderstanding
  • Remain composed and intentional during difficult conversations
  • Discover the principles behind persuasive communication
  • Apply the six universal principles of influence
  • Use language patterns that gently shift perspectives and encourage agreement
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Delivery Method

  • In-person training hosted at major city venues
  • Full lifetime access
  • Virtual instructor-led sessions for remote participants
  • On-site facilitation tailored to organisational needs

Conversations That Count: Master words, build trust, influence with lasting impact.

Unlock the power of purposeful dialogue, speak with clarity, connect deeply, and create meaningful change through conversations that truly count in every setting.

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